Deposit and Lost Keys for Tenants in the Netherlands

As a tenant in the Netherlands, losing a key can raise questions about who must pay for replacement or locks and what happens to the deposit. This article clearly explains the rules in the Netherlands for deposits, which repair or replacement costs a landlord may reasonably charge, and when you as a tenant are liable. You will get practical steps to document damage and lost keys, communicate with the landlord and, if necessary, file an objection or complaint with the Rent Tribunal or subdistrict court. The explanation is intended for non-lawyers and includes references to official sources.

What may a landlord charge?

Landlords may only charge reasonable and demonstrable costs according to the Civil Code and case law ^[2]. This means normal wear and tear may not be charged, but damage caused by the tenant may.

• Fair repair costs for damage
• Replacement of lost keys or locks if the tenant is liable
• Costs for extra locks or emergency repairs

Lost keys: who pays?

When a key is lost, it comes down to liability and proportionality. Always report the loss immediately to the landlord and request an itemized invoice of costs. The Rent Tribunal can advise in case of disagreement ^[1].

• Report the loss within a reasonable period
• Keep evidence such as photos or statements
• Request an itemized cost estimate before you pay

How to document lost keys and deposit accounting?

Good documentation strengthens your position in a dispute. Note dates, times and keep all communication with the landlord. For damage: take photos and keep quotes or repair receipts.

Important documents

• Photos of damage and the situation when the key was lost
• Receipts and quotes for replacement or repair
• Notes of conversations and email correspondence with the landlord

Procedure in case of dispute

If discussions do not resolve the issue, you can file a complaint or request with the Rent Tribunal or the subdistrict court, depending on the subject and the amount involved ^[1][2][3].

• File a request or complaint with all evidence attached
• Prepare for a possible hearing or decision

Frequently Asked Questions

Can the landlord use my deposit for a lost key?

The landlord may deduct costs from the deposit if there are demonstrable costs for replacement or repair and those costs are reasonable.

Can the landlord install extra locks and charge the costs?

Yes, if installing extra locks is necessary due to lost keys and the costs are proportionate, but always ask for an itemized bill.

How do I get my deposit back?

Make sure you hand over the property clean and without damage, request a final settlement and send a request for repayment within the period described in your tenancy agreement.

How-To

1. Report the key loss immediately to the landlord and note date and time
2. Take photos and keep receipts or quotes for any repairs
3. Request an itemized invoice before you pay any costs
4. If in dispute, file a request with the Rent Tribunal or consider the subdistrict court

Key Takeaways

• Documentation is crucial in disputes
• The deposit may only be used for demonstrable costs
• The Rent Tribunal handles many tenancy disputes and provides forms online

Help and Support

• Rent Tribunal (Huurcommissie) — information and forms
• Civil Code Book 7 (Tenancy Law) on wetten.overheid.nl
• Government.nl — information for tenants

1. [1] Rent Tribunal (Huurcommissie) — information and forms
2. [2] Civil Code Book 7 (Tenancy Law)
3. [3] Government.nl — information for tenants