Tenants: settlement & enforcement in the Netherlands
Act quickly and preserve evidence
Take immediate steps when you receive a settlement or the landlord wants to carry out works. Note date and time, take photos of defects and keep all messages and receipts. If costs or deductions are listed, note the exact amount and reason.
- Respond within stated deadlines and note dates.
- Make photos and keep a log of calls, appointments and works.
- Keep all forms, settlement proposals and written messages.
Responsibility for minor repairs
Many tenancy agreements state that the tenant pays minor repairs, but the exact line between minor and major is set by law and contract. Check your tenancy agreement and consult the relevant legal articles to see which costs are reasonable to charge to you.[2]
Objections and dispute resolution
If you disagree with a settlement or the landlord 27s enforcement, you can object or file a complaint. For rent and service charges the Rent Tribunal is a common option; for other disputes the subdistrict court (kantonrechter) has jurisdiction. Collect evidence, state concrete facts and specify the remedy you request when filing an objection.[1][2]
- Submit written objection or complaint with date, facts and evidence.
- Contact the Rent Tribunal for advice or a possible procedure.
- Consider the subdistrict court if the dispute falls outside the Rent Tribunal 27s competence.
Key takeaways
- Always document defects and communication with the landlord.
- Check who is responsible for minor repairs under contract and law.
- Monitor deadlines and respond promptly to settlements and reminders.
FAQ
- What counts as minor repairs?
- Minor repairs are usually fixes that do not require major structural work and are often part of routine maintenance; check your contract and the law for exact boundaries.
- What can I do if the landlord wants to enforce a settlement and I disagree?
- Stay in writing and keep evidence, file an objection and involve the Rent Tribunal or subdistrict court if necessary.[1]
- When should I go to the Rent Tribunal versus the subdistrict court?
- The Rent Tribunal handles rent and service charge issues; the subdistrict court handles other civil tenancy disputes and evictions, check competence before starting a procedure.[1]
How-To
- Document the issue with photos, dates and a short communication log.
- Respond in writing within the indicated timeframe and request clarification or correction.
- Gather and organize all forms and quotes as evidence for an objection procedure.
- Contact the Rent Tribunal for matters regarding rent and service charges.[1]
- Consider the subdistrict court if the issue falls outside the Rent Tribunal 27s remit or eviction is threatened.