Access to invoices and contracts for tenants Netherlands

As a tenant in the Netherlands, you have the right to request access to invoices, receipts and contract agreements related to your home. This article explains in accessible language which documents you may ask for, common mistakes tenants make, and how to prevent misunderstandings. You will read when you should request access in writing, which proofs are useful to keep and which authorities can assist in a dispute. The information is intended to practically support you in conversations with your landlord and when preparing an objection or complaint.

What you need to know about access

As a tenant you can often request specifications of service charges, repair invoices and changes in your rental agreement. The rules for access are partly in the Civil Code and in the practice of the Rent Tribunal.^[1] If a landlord refuses or responds slowly, note that and send a written request by email or registered letter. If it concerns service charges, the Rent Tribunal may play a role in disagreements over costs and specifications.^[2]

Common mistakes

• Not keeping evidence: tenants often forget to save photos, emails or receipts.
• Insufficient invoice checks: extra charges or unclear items are not questioned promptly.
• Responding too late to requests or reminders, reducing options to lodge objections.
• Not making a written request: verbal agreements are hard to prove in a dispute.

How to request access

Send a clear and concrete request: state which documents you want to see, why you request access and within which reasonable period you expect a response. Keep a copy of your request and any replies. If the landlord responds with documents, check whether amounts and dates are correct and keep digital copies. In case of disagreement, refer to legal rules and options such as mediation or a complaint to the Rent Tribunal.^[2]

Frequently asked questions

Am I allowed to see all invoices a landlord mentions?

You are allowed to see invoices and specifications that are directly related to your rent and service charges; when in doubt, ask specifically for the items in question.

What if the landlord refuses to give access?

Remind the landlord in writing of your request and state a reasonable deadline. If there is no response, you can seek help or consider a procedure with the Rent Tribunal or district court depending on the dispute.

How long should I keep documents?

Keep invoices, emails and photos as long as the dispute is ongoing and preferably at least one year after the conclusion of important matters such as service charge settlements.

Step-by-step plan

1. Draft your request in writing: note which documents you want and why.
2. Send the request by email and keep proof of receipt; use registered mail if you receive no reply.
3. Check received documents carefully and make copies (digital scans or photos).
4. Contact the Rent Tribunal if it concerns unclear service charges or if mediation is needed.^[2]
5. As a final step, consider initiating a procedure at the district court if mediation does not work.

Key takeaways

• Always request written specifications of costs and works.
• Respond within reasonable timeframes to preserve your rights.
• Use the Rent Tribunal or legal steps if mediation does not help.

Help and support / Resources

• Wetten.overheid.nl — Civil Code Book 7
• Huurcommissie.nl — information and forms
• Government.nl — tenancy law and government guide

1. [1] Wetten.overheid.nl (Civil Code Book 7)
2. [2] Huurcommissie.nl (information and forms)
3. [3] Government.nl (tenancy law and government guide)