Tenant Rights: Service Charges in the Netherlands
As a tenant in the Netherlands it is important to know your rights regarding service charges and utilities. This guide helps you step by step to check the statement, gather evidence and dispute incorrect charges. We explain in plain terms which documents you need, when you can involve the Rent Tribunal or court and how to request a refund. We also cover common landlord mistakes and practical tips to avoid future problems. The tone is practical and action-oriented so you can respond confidently if you have doubts about your service charges.
What are service charges?
Service charges are costs for items such as heating, water and shared services. Not all additional costs are allowed; the rules are set out in the Dutch Civil Code Book 7.[1]
- Heating
- Water
- Cleaning and maintenance of communal areas
- Management or administration fees
How to check the statement?
Always request a detailed statement and check which amounts were actually paid and which invoices exist. Keep receipts, emails and photos as evidence.[3]
- Request the specification in writing
- Check payments and bank statements
- Note deadlines for filing objections
What to do about incorrect charges?
First contact your landlord and explain your objection. If that does not help you can file a complaint with the Rent Tribunal or go to the subdistrict court for other disputes.[2]
Frequently Asked Questions
- Can my landlord simply increase service charges?
- An increase must be transparent and based on actual costs; unclear increases can be disputed and possibly reviewed by the Rent Tribunal.[2]
- What if I do not receive a specification?
- Request it in writing; without a specification it is harder for the landlord to justify costs and you can object.
- Which law governs service charges?
- The rules are in the Dutch Civil Code Book 7, which sets out the tenancy law framework.[1]
How-To
- Check the statement and gather evidence
- Send a written objection to your landlord
- Consult the Rent Tribunal or seek legal advice
- If needed, file an application with the Rent Tribunal
Key takeaways
- Keep records of payments and communications.
- Always ask for a detailed statement.
- Seek help or the Rent Tribunal promptly if you disagree.
Help and support
- [2] Huurcommissie - information and applications
- [1] Wetten.nl - Dutch Civil Code Book 7
- [3] Government.nl - information on renting
