Keys & Meter Readings: Service Charges for Tenants NL
As a tenant in the Netherlands, arranging keys, meter readings and service charges properly is essential to avoid unpleasant surprises. This article explains in plain language who is responsible for reporting meter readings, when and how you should return keys, and what steps to take if the service charge settlement seems unclear or incorrect. You will also learn how to collect evidence, which deadlines matter and when to consult the Rent Tribunal or the government for help. Follow the steps in this article to avoid mistakes and protect your rights as a tenant.
Meter readings and keys
As a tenant you are usually responsible for reporting meter readings at move-in and move-out. The Civil Code Book 7 regulates rental obligations and rights[1]. Always record the meter readings, take a photo and send the information in writing to the landlord.
Take photos of meter readings immediately as evidence.
Reporting meter readings
- Record the meter readings on the handover day and keep a photo as proof.
- Report the readings on time according to the deadline in your contract or within a week after departure.
- Submit a written notice or email with meter readings and photo to the landlord.
Key handover
Returning keys formally closes the contract. Agree on place and time and ask for a receipt.
Keep proof of handing in keys, for example a receipt email or signed form.
- Make an appointment for key handover at a concrete time.
- Have the receipt recorded in writing or take a photo of the receipt.
- Return all keys and report any missing or extra keys.
Service charges (settlement)
Service charges must be specified clearly and the landlord must be able to substantiate the settlement. Check items and ask for a breakdown if something is unclear.
Tenants have the right to receive a detailed settlement of service charges.
- Check that billed amounts match consumption and contractual agreements.
- Request supporting documents such as energy bills or subscription statements for unclear costs.
- Observe deadlines for objections and submit a reasoned written objection to the landlord or the Rent Tribunal if necessary.
If you cannot reach an agreement with the landlord, you can involve the Rent Tribunal for disputes about service charges and fair distribution[2]. For procedures and forms consult official government information[3].
Frequently Asked Questions
- Who is responsible for reporting meter readings?
- The tenant is usually responsible for reporting meter readings at move-in or move-out, unless otherwise stated in the contract.
- What should I do if the service charges seem incorrect?
- Ask for a breakdown and supporting documents. Submit a written objection to the landlord and consider involving the Rent Tribunal.
- Do I always have to return all keys?
- Yes, you must return all keys; record and report missing keys to avoid disputes.
How-To
- Record and photograph meter readings on the move-in and move-out date.
- Schedule and perform the key handover with a receipt.
- Check the service charges statement and request a breakdown if unclear.
- Submit a written objection within the deadlines to the landlord or consult the Rent Tribunal website for guidance.
Key takeaways
- Always keep proof of meter readings and key handover.
- Request a detailed settlement when service charges are unclear.
Help and Support
- Wetten.overheid.nl — legal texts and Book 7
- Huurcommissie.nl — information and forms
- Government.nl — practical guidance for tenants
